Terms and conditions

1. Scope

These general terms and conditions apply to all chauffeur and limousine services provided by Aven GmbH ("Aven") to its clients. Differing client terms apply only if Aven agrees to them in writing.

2. Booking and conclusion of contract

A booking submitted through the website, by phone or by message constitutes a request. The contract is concluded when Aven sends a booking confirmation by email.

The price is agreed individually before the contract is concluded — by phone, by message, or in the callback following an online request — and recorded in the booking confirmation as a fixed price for the service described. Changes to route, duration, waiting time or vehicle class after the contract is concluded may change the price; such changes are communicated in advance.

3. Services

Aven provides a vehicle of the booked class with a chauffeur holding a valid passenger transport licence. Aven reserves the right to supply an equivalent or superior vehicle if the booked vehicle is unavailable.

The price includes fuel, tolls, vignettes, parking at the pickup location, luggage and, for airport pickups, up to 60 minutes of waiting from actual landing. For all other pickups, 15 minutes of waiting are included.

• Child seats are free of charge and must be requested at the time of booking.
• Additional waiting time is billed by the minute at the applicable hourly rate.
• The chauffeur may refuse carriage where safety would be compromised.

4. Cancellation

Cancellations made more than 12 hours before the agreed pickup time are free of charge. PLACEHOLDER — define the scale for later cancellations and no-shows (e.g. 50 % up to 3 hours before, 100 % thereafter).

Different notice periods apply to hourly hire and multi-day assignments and are stated in the confirmation.

5. Prices and payment

All prices are in Swiss francs and include statutory VAT, currently 8.1 %.

Payment is made in the vehicle by card or cash or, by arrangement, by invoice with 30 days' payment terms. Online payment will be introduced at a later date.

6. Client obligations

The client ensures that pickup location, time, flight number and passenger count are correct. Delays caused by incorrect information are at the client's expense.

Smoking is not permitted in the vehicle. A flat fee is charged for soiling that requires special cleaning (PLACEHOLDER — define the amount).

7. Liability

Aven is liable without limitation for damage caused intentionally or by gross negligence. In cases of slight negligence, Aven is liable only for breach of material contractual obligations and limited to foreseeable damage typical of the contract.

No liability is accepted for delays caused by force majeure, weather, road closures, traffic conditions or official orders.

No liability is accepted for items left in the vehicle; found items are kept and returned to the client.

8. Data protection

The processing of personal data is governed by Aven's privacy policy.

9. Governing law and jurisdiction

Swiss law applies exclusively, excluding the UN Convention on Contracts for the International Sale of Goods. PLACEHOLDER — define the place of jurisdiction (normally the operator's registered office).